Question 1

Can I get a refund?

Accepted Answer

BEAM tickets are non-refundable after purchase and cannot be exchanged to another date or show. If you are unable to attend, you may gift your tickets to family or friends.

To review our full terms, please click HERE

Question 2

I have not received my tickets, what do I do?

Accepted Answer

No problem. If you do not receive an email with your tickets within 30 minutes, and there is nothing in your spam folder, please click HERE. You can download your tickets straight from your account. We also send you a text message and email with your tickets before the event starts.

If you still can't locate your tickets, please email ticketing@beamhertford.co.uk and our team will assist.

Question 3

Do you have a complimentary Essential Companion policy?

Accepted Answer

Absolutely! Complimentary tickets will be provided to Essential Companions for standard ticket holders who require additional assistance in our venue.

Please be prepared to present the relevant documentation to support your complimentary ticket request upon arrival. Relevant documentation should be one of the following:

DLA
PIP
Blue badge
Attendance allowance letter
Credibility access card
Or another form of credible documentation

This policy is for customers with permanent and/or long-term access requirements; it is not for people with temporary impairments. Essential Companions attending through this scheme need to be over 18 when they visit our venue.

When making a booking for the first time, you will be asked a few questions about your access requirements. If the relevant boxes are selected, the accessible seats which are invisible to the public will become available for purchase. These seats are marked with a wheelchair symbol and a C (for companion). Select the seats you wish to purchase, and in the following page, change the ticket type on one of those tickets to ‘Essential Companion’.

At checkout, the price of this ticket will reduce to zero.

For those purchasing Child tickets, we provide a complimentary Essential Companion ticket if required. However, please note that all children must be accompanied by a paying adult ticket holder at all times, regardless of whether this adult is their carer or not.

For further information on accessibility, ple

Question 4

Are the seats raked?

Accepted Answer

The stalls are raked (or on a slope) from row D back. Rows A-C are on flat flooring. All seats in the circle are raked.

Question 5

Do you have a Changing Places?

Accepted Answer

Yes! We are proud to be home to a Changing Places Toilet in Hertford town centre.

Question 6

Can I bring my assistance dog?

Accepted Answer

We understand that some customers will rely on assistance dogs to attend. BEAM reserves the right to turn away dogs who do not comply with Assistance Dogs UK guidelines surrounding assistance dogs. Please note, therapy dogs or animals are not permitted at the venue, in line with guidance from leading animal welfare charities Pets as Therapy and the RSPCA

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