Q: How do I buy a ticket?

<p>Tickets can be purchased on our website <a href="https://beamhertford.co.uk/whats-on/#page=1&view=list&top_filter=all">HERE</a>. We also have three self-service kiosks in our foyer for you to purchase available tickets from. Tickets cannot be purchased over the phone.</p>

Question 1

Can I get a refund?

Accepted Answer

BEAM tickets are non-refundable and non-exchangeable after purchase. In the unlikely event that the show you have booked is cancelled or postponed, you will be offered the option to reschedule, turn your ticket into credit, or receive a refund.

To review our full terms, please click HERE

Question 2

How do I buy a ticket?

Accepted Answer

Tickets can be purchased on our website HERE. We also have three self-service kiosks in our foyer for you to purchase available tickets from. Tickets cannot be purchased over the phone.

Question 3

Do children or babies need a ticket?

Accepted Answer

Yes, children require tickets. We are an assigned seating venue, and all patrons require a BEAM ticket for that show and time.

Babes in arms (children under 18mths) do not require a paid ticket, but our team must be made aware of the number in your party before your visit. For shows which are 'baby friendly' there will be a button in the checkout when purchasing your tickets which indicates that you will be bringing a baby.

Question 4

I have not received my tickets, what do I do?

Accepted Answer

No problem. If you do not receive an email with your tickets within 30 minutes, and there is nothing in your spam folder, please click HERE. You can download your tickets straight from your account.

| We also send you a text message and email with your tickets before the event starts.

If you still can't locate your tickets in your account, please message us with the chat function below and our team will assist.

Question 5

Are the seats raked?

Accepted Answer

The stalls are raked (or on a slope) from row D back. Rows A-C are on flat flooring. All seats in the circle are raked.

Question 6

Do you have a complimentary Essential Companion policy?

Accepted Answer

Absolutely! Complimentary tickets will be provided to Essential Companions for standard ticket holders who require additional assistance in our venue.

Please be prepared to present the relevant documentation to support your complimentary ticket request upon arrival. Relevant documentation should be one of the following:

DLA
PIP
Attendance allowance letter
Credibility access card
Or another form of credible documentation

This policy is for customers with permanent and/or long-term access requirements; it is not for people with temporary impairments. Essential Companions attending through this scheme need to be over 18 when they visit our venue.

When making a booking for the first time, you will be asked a few questions about your access requirements. If the relevant boxes are selected, the accessible seats which are invisible to the public will become available for purchase. These seats are marked with a wheelchair symbol and a C (for companion). Select the seats you wish to purchase, and in the following page, change the ticket type on one of those tickets to ‘Essential Companion’.

At checkout, the price of this ticket will reduce to zero.

For those purchasing Child tickets, we provide a complimentary Essential Companion ticket if required. However, please note that all children must be accompanied by a paying adult ticket holder at all times, regardless of whether this adult is their carer or not.

For further information on accessibility, please click [HE

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