Do you have a complimentary Essential Companion policy?

Absolutely! Complimentary tickets will be provided to Essential Companions for standard ticket holders who require additional assistance in our venue.

Please be prepared to present the relevant documentation to support your complimentary ticket request upon arrival. Relevant documentation should be one of the following:

• DLA
• PIP
• Attendance allowance letter
• Credibility access card
• Or another form of credible documentation

This policy is for customers with permanent and/or long-term access requirements; it is not for people with temporary impairments. Essential Companions attending through this scheme need to be over 18 when they visit our venue.

When making a booking for the first time, you will be asked a few questions about your access requirements. If the relevant boxes are selected, the accessible seats which are invisible to the public will become available for purchase. These seats are marked with a wheelchair symbol and a C (for companion). Select the seats you wish to purchase, and in the following page, change the ticket type on one of those tickets to ‘Essential Companion’.

At checkout, the price of this ticket will reduce to zero.

For those purchasing Child tickets, we provide a complimentary Essential Companion ticket if required. However, please note that all children must be accompanied by a paying adult ticket holder at all times, regardless of whether this adult is their carer or not.

For further information on accessibility, please click HERE

Updated on: 15/10/2025