There's a problem with my voucher. Who do I contact?

Before contacting us, please make sure you are entering the voucher code correctly at checkout. We'd suggest speaking with the person who sent you the voucher, and ask them to forward you the email they received with the confirmation. Copy and paste this voucher code exactly into the redeem section at checkout.

This article may be helpful to you: Redeem a Voucher

If this is still not working, please contact us with the chat function below and we will investigate this issue for you. When contacting, please provide as much information as possible, such as an order number, who purchased the voucher, when the purchase was made, and the value of the voucher.

Updated on: 15/10/2025